FAQ

Creating an account at Xpokies Casino is quick and simple. Click the 'Sign Up' or 'Register' button on our homepage and complete the registration form with your personal details, including name, email address, and preferred currency (we accept Bitcoin among other options). Create a secure password, agree to our terms and conditions, and verify your email address through the confirmation link we'll send. Once verified, you can make your first deposit using any of our payment methods including Visa, MasterCard, Bitcoin, Interac, Neteller, Skrill, or Neosurf, and start playing immediately. The entire process typically takes less than five minutes, and your information is protected with advanced encryption technology.

Xpokies Casino welcomes new players with generous bonus packages designed to maximize your initial gaming experience. Our primary welcome offers include: a 200% match bonus up to $1000 plus 50 free spins on Cash Bandits 2 using code WELCOMEX1 (minimum deposit $20, 30x wagering requirement), and an enhanced 300% match bonus up to $1000 plus 50 free spins on Cash Bandits 2 with code WELCOMEX2 (minimum deposit $20, 30x wagering requirement). These bonuses give you extra playing power right from the start, extending your gameplay and increasing your chances of winning. Beyond these welcome offers, we provide weekly promotions, reload bonuses, and free spin opportunities to keep the excitement going. Remember to check the promotions page regularly for the latest offers available to you.

Making financial transactions at Xpokies Casino is secure and convenient. For deposits, log into your account, navigate to the Cashier section, and select your preferred payment method from our options including Visa, MasterCard, Bitcoin, Interac, Neteller, Skrill, or Neosurf. Enter your deposit amount (minimum $20 for most methods) and follow the prompts to complete your transaction. Deposits are typically credited instantly to your account. For withdrawals, visit the Cashier section, select 'Withdraw,' choose your preferred withdrawal method, enter the amount, and submit your request. Processing times vary by method—cryptocurrency withdrawals are typically faster than traditional banking options. We prioritize security for all transactions using industry-standard encryption protocols. For specific questions about transaction limits or processing times for your preferred method, our support team is available to assist you at support@xpokies.com.

Xpokies Casino features an extensive collection of games powered by Real Time Gaming (RTG), one of the industry's most respected software providers. Our game library includes hundreds of options across multiple categories: video slots featuring various themes and bonus features; progressive jackpot slots offering life-changing prize pools; classic table games including multiple variations of blackjack, roulette, baccarat, and poker; video poker games for strategy enthusiasts; and specialty games like keno and scratch cards. Popular titles include Cash Bandits 2 (featured in our welcome bonuses), Aztec's Millions, and Bubble Bubble. Our platform is designed for seamless play across desktop and mobile devices, with no download required. We regularly add new games to keep our selection fresh and exciting. All games are tested for fairness, ensuring random outcomes and honest gameplay for every session.

Xpokies Casino prioritizes security and fairness as fundamental aspects of our operation. We employ advanced SSL encryption technology to protect all player data and financial transactions, ensuring your personal and banking information remains completely secure. Our gaming platform is powered by Real Time Gaming, a respected software provider known for fair gaming practices. All games use certified random number generators (RNGs) that are regularly tested and audited by independent bodies to verify fair outcomes. These RNGs ensure that game results are completely random and cannot be manipulated. We maintain strict data protection policies that comply with international standards, and we never share your information with unauthorized third parties. Our commitment to responsible gaming includes tools for players to set deposit limits and self-exclusion options. If you ever have concerns about security or game fairness, our support team at support@xpokies.com is available to address your questions.

Xpokies Casino offers comprehensive customer support to assist with any questions or concerns you might have. Our primary contact method is via email at support@xpokies.com, where our team aims to respond to all inquiries within 24 hours, though most responses come much sooner. For more immediate assistance, we recommend using our live chat feature available directly on our website, providing real-time support from knowledgeable representatives. Our support team is available 24/7, ensuring help is always accessible regardless of your time zone. Before contacting support, you might find quick answers in this FAQ section or our detailed Help Center. Our support staff is trained to assist with account issues, payment questions, bonus terms, game rules, and technical difficulties. We value your feedback, so don't hesitate to reach out with suggestions for improving our service—we're committed to providing the best possible gaming experience for all our players.